Park Manor Rehabilitation Center, an Ensign Group affiliate in Walla Walla, Washington, struggled with inefficient scheduling processes. Relying on paper and Excel, it took up to 16 days to finalize schedules, causing delays and added stress for staff and management.

The Challenge

Park Manor’s staffing coordinator, Notja Busnardo, described the previous process as chaotic:
“It was just a chaotic mess,” said staffing coordinator Notja Busnardo, “Having to change one piece of paper at one nurse’s station and then change another piece of paper at the other nurses’s station. [The schedule] wasn’t located in one central place where everybody can look at it.”

Solution

Automated scheduling
Notja can now create and update schedules quickly. Changes are reflected in real-time, eliminating the need to update and distribute schedules manually. “It’s so convenient that one of us can change it and everybody sees it. I can’t even tell you
how much of a relief it is.”

Overtime monitoring
With Covr’s reporting tools, tracking staff hours—especially for minors—is effortless. The system automatically calculates hours, ensuring compliance and preventing
overtime violations.

Easy to learn
Transitioning to Covr was seamless. Notja emphasized the platform’s intuitive design: “It is so easy. If I can do it, anybody can.”