Creative Solutions in Healthcare operates a growing network of skilled nursing and long-term care facilities. As the organization expanded, the company faced key workforce management issues:

Inconsistent Scheduling Tools – Facilities used different platforms, including paper-based systems, making staffing and performance tracking difficult.

Lack of Data – Aggregating information across multiple facilities was challenging, hindering informed decision-making.

Changing Census and Hiring Needs – Aligning staffing levels with census growth was a constant challenge.

Overtime and Missed Breaks – High overtime costs and frequent missed lunches impacted both employee satisfaction and operational expense.

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Solution

To address these challenges, Creative Solutions implemented Covr, a workforce management platform, and Data IQ, an analytics platform.

Scheduling Tool‍

Facilities found Covr’s scheduling software easy to use.

“We particularly appreciate the scheduling features, which have made it much easier to manage shifts and ensure coverage," said staffing coordinator, Matthew Hernandez. "The ability to post and fill open shifts seamlessly has been a game-changer for us.”

At the enterprise level, Auston Clanton, COO, emphasized the flexibility Covr provides: “It has been amazing that we're able to give employees the autonomy and flexibility to have their own schedules.”

Messaging Tool

Covr’s real-time messaging feature enhanced communication. Gary Blake, CEO, shared an instance where the tool was crucial:

“We used it to quickly notify staff during emergencies, like a plane crash near a facility. Updates were sent to all 120 employees within minutes. It has also been invaluable for weather alerts, surveyor visits, and day-to-day updates.”

Data IQ: A Single Source of Truth

By consolidating all data into one platform, Data IQ provided a clear view of staffing, compliance, and performance across facilities.

“The days of hours of data collecting just to know where we stand are gone," said Auston Clanton. "Before I leave for the day, I know what the labor metrics were across 149 SNFs. This also helps us proactively involve recruitment for struggling locations.”

Results

Creative Solutions improved workforce efficiency in just 3–4 months, reducing the percentage of overtime hours by 54%, unscheduled hours by 72% and missed lunches by 47%. The employee app transformed shift management, filling over 12K open shifts each month. Real-time staffing insights have helped meet key regulatory requirements:

“Labor has always been a challenge. Being able to use one software to track recruitment and retention, monitor compliance, and adjust staffing in real-time has been truly amazing,” said Auston Clanton.